As a developer, getting positive reviews for your app can be a great way to showcase its value to potential users. However, it's important to understand that app store policies and requirements are in place to reduce fake and spam reviews. This can make it hard for your reviews to be visible, but don't worry! There are ways to increase the chances of your app's reviews being displayed in the app store.
Here are some common reasons why reviews may not be displayed and ways to increase the chances of your reviews being displayed:
Reviews will only show up for the country's app store in which the app was downloaded. Remind your users that if they want their reviews to be visible to other users, they should leave their review in the app store of the country in which they downloaded the app.
Any review posted to an app that has not been downloaded or opened by the user will not appear. Encourage your users to download and use your app before leaving a review. This will ensure that their review is coming from a genuine user who has actually used the app.
Reviews from older devices and older software versions will most likely not appear. Remind your users to leave their review from a recent device and software version. This will increase the chances of their review being displayed in the app store.
Multiple reviews from the same IP address* around the same time will most likely not appear. Remind your users to avoid leaving multiple reviews from the same IP address around the same time. This will prevent their reviews from being flagged as spam. This also applies to multiple agents in the office leaving reviews around the same time.
A review will most likely be removed if the downloader does not open the app multiple times within a week of downloading it. Encourage your users to open the app multiple times within a week of downloading it. This will help to demonstrate that the reviews are coming from genuine users who are actively using the app.
By following these guidelines, you can increase the chances of your app's reviews being displayed in the app store. This will provide valuable feedback to potential users and help improve your app's visibility and success.
*An IP address is a unique identifier assigned to a device when it connects to a network using the Internet Protocol. It allows other devices on the same network to locate and communicate with it. In simple terms, it serves as a digital address for a device, similar to a street address, that enables it to connect and communicate with other devices over a network.