If you are unable to login to your agent account this can be due to creating a user profile with the same email address. Here is how to fix that.
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Login to app
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Click on 'Account' in the lower right corner
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Click on 'My Profile' at the top
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Change the email address to an alternate email address. AKA not your agent one.
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Click 'Save changes'
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Log out of app
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Login to app with Agent credentials.
Note: If you only see 4 options at the bottom, then you are not logged in as an agent. Agents should see 5 options at the bottom
