In order to provide the best service to our clients and keep our pricing as low as possible, HomeStack has a 4 week submission policy on all app purchases. This policy is designed to keep the onboarding and app customization process moving forward while simultaneously respecting both HomeStack and our client’s time and resources. This policy states that all client required items and tasks must be completed and submitted to HomeStack within 4 weeks (28 days) from the date of sale. These items include:
- App Name
- Artwork / Images
- App Store Description
- Agent Information
- MLS Forms / Agreements
- Developer Account program enrollment
If any of these items are missing, HomeStack will begin billing the monthly base fee of the clients purchased plan. HomeStack will send out a courtesy email to the account holder at the 3 week mark with a current list of all outstanding items. This only applies to client required items. Delays due to items outside of the clients control are not included in this policy.