iOS DEVICE
- Go to Settings > Privacy > Location Services.
- Make sure that Location Services is on.
- Scroll down to find the app.
- Tap the app and select an option:
- Never: Prevents access to Location Services information.
- While Using the App: Allows access to Location Services only when the app or one of its features is visible on screen. If an app is set to While Using the App, you might see your status bar turn blue with a message that an app is actively using your location.
- Always: Allows access to your location even when the app is in the background.
ANDROID DEVICE
- Open your phone's Settings app.
- Tap Location.
- If you don't see 'Location', tap 'Biometrics & Security' and scroll down to Location.
- If you have a work profile, tap Advanced and then Location.
- Tap App permissions. or App level permissions.
- Tap on ‘Location’.
- Find the app.
- Choose an option:
- Allow all the time: The app can use your location at any time.
- Allow only while using the app: The app can use your location only when you're using that app.
- Deny: The app can never use your location, even when you’re using the app.
- If you do not see the options above, you should see a simple button to turn the location sharing ON or OFF.